Advantages of Unified Communications

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Article:

Introduction

• What is unified communications?

  • Marrying disparate technologies in a manner that allows them to communicate seamlessly
  • Video terminals, tablet PCs, wireless phones, traditional phones, unified with VoIP, CDMA, and PSTN
  • Using technologies to converge the communications devices in manner never before thought practical
    

Why Unify

• A recent study published in the Wall Street Journal found that the average employee sends and receives more than 200 messages per day.

• Unified messaging provides a single point of access to all three message types voice, fax, and email from virtually any communications device telephone, personal computer or Web browser through the Internet.

• Unified communications enables more effective and efficient communications
  • Seamless find-me follow-me functionality
  • Single telephone number
  • Appropriate device at the appropriate location

• Network based design reduces cost

  • Redeploy existing data network for integrated voice and data
  • Bulk of technology resides in the Sprint network

Unified Messaging

• Unified Messaging takes voicemail to the next level of power, flexibility, and usefulness.
  • Subscribers benefit from a single mailbox for voicemail, e-mail, and faxes.
  • Subscribers can access all of their voicemail, fax, and e-mail messages from any telephone or PC
  • Messages may be accessed, forwarded and managed through any IMAP or POP3 compliant e-mail system.

Advantages of Unified Communications

• Single Phone Number

  • Phone number follows the user from device to device

• User Defined advanced call controls

  • How calls are routed
    • Drop to Voice Mail
    • Ring Multiple Phones
    • Video only calls

• Location management systems

  • Determine location of user and assigns call controls to the nearest device
  • Can be done using active or passive intelligence
    • Log-on / Log ñ off
    • Bluetooth
    • Java Buttons
    • Proximity Authentication Systems

• Simple, easy to use conferencing

• Reduced management of premises equipment

• Lower cost

• Improved productivity

• Automatic call routing

  • Users can specify which device is active

• Unified Messaging

  • Voice mail and e-mail integration
  • Email can be voice enabled for total portability
    • Multiple protocol streaming ñ MP3, WAV, etc
    • Telephony Integration
    • Listen to email while working

• Reduced port cost

  • Follow-me services require two ports even when the call does not terminate in the enterprise
  • IP Centrex does not utilize a port for each call

• Multiple buildings or campuses can be supported from a single IP Centrex
  
  

Conclusion

• Unified communications make seamless communications possible and highly functional

• The addition of unified messaging technologies make the total package a truly usable and practical system

• Low cost deployment paradigm

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